Privacy Policy

Last updated: 15 May 2026

1. Who We Are

Pro Man and Van Ltd ("we", "us", "our") operates the website promanandvan.com. We are a professional man and van removal service based in Manchester, United Kingdom. For any privacy-related queries, contact us at info@promanandvan.com or call +44 7342 549622.

2. Information We Collect

We may collect and process the following information:

• Personal details: Name, email address, phone number, and postal address when you submit a quote request or contact form.
• Move details: Pickup and delivery addresses, preferred dates, inventory lists, and any special requirements you share with us.
• Technical data: IP address, browser type, device information, and browsing behaviour on our website (collected via cookies and analytics tools).
• Communication records: Records of emails, phone calls, and WhatsApp messages between you and our team.

3. How We Use Your Information

We use your information to:

• Provide accurate moving quotes and arrange removal services
• Communicate about your booking, including scheduling and logistics
• Respond to enquiries submitted via our contact form, email, or phone
• Improve our website and services through analytics and user feedback
• Comply with legal obligations and resolve disputes

4. Legal Basis for Processing

We process your personal data under the following legal bases as defined by the UK GDPR:

• Contractual necessity: To fulfil our obligations when you book a move with us.
• Legitimate interest: To improve our services and communicate with you about your booking.
• Consent: When you submit a contact form or sign up for communications.
• Legal obligation: To comply with tax, employment, and health & safety regulations.

5. Data Sharing

We do not sell, rent, or share your personal data with third parties for marketing purposes. We may share data with:

• Trusted service partners involved in your move (e.g., storage facilities) — only with your consent
• Analytics providers (PostHog, Microsoft Clarity) to understand website usage
• Legal authorities when required by law or to protect our rights

6. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy. Typically:

• Quote enquiries: 12 months
• Completed booking records: 6 years (for tax and legal compliance)
• Website analytics data: anonymised after 13 months

7. Cookies

Our website uses cookies to improve your experience. We use:

• Essential cookies: Required for website functionality (session management, security).
• Analytics cookies: To understand how visitors use our site (anonymised).

You can manage cookie preferences through your browser settings. Disabling cookies may affect website functionality.

8. Your Rights

Under the UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal obligations)
• Object to processing based on legitimate interest
• Request data portability
• Withdraw consent at any time

To exercise any of these rights, contact us at info@promanandvan.com.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal data, including SSL encryption, secure data storage, and restricted access to personal information.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact: