Terms of Service

Last updated: 15 May 2026

1. Agreement to Terms

By accessing and using the services provided by Pro Man and Van Ltd ("Company"), you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, you must not use our services.

2. Our Services

Pro Man and Van Ltd provides professional man and van removal services including but not limited to:

• Local and long-distance house and office removals
• Student moves
• Furniture delivery and assembly
• Packing and unpacking services
• End-of-tenancy cleaning
• Storage solutions

All services are subject to availability and prior booking confirmation.

3. Quotations and Pricing

• All quotes are provided free of charge and carry no obligation.
• Quotes are based on the information you provide. If the actual move differs significantly (e.g., more items, difficult access, additional stops), the final price may be adjusted with prior notice.
• We offer transparent, fixed-price quotes wherever possible. Hourly rates are clearly stated before booking.
• Prices include VAT where applicable.
• Quotes are valid for 14 days unless otherwise stated.

4. Booking and Cancellation

• A booking is confirmed once you receive written confirmation from us (email or WhatsApp).
• Cancellations made more than 48 hours before the scheduled move: full refund of any deposit paid.
• Cancellations made 24–48 hours before the move: 50% of the deposit may be retained.
• Cancellations made less than 24 hours before the move: full deposit may be retained.
• We reserve the right to reschedule due to circumstances beyond our control (weather, road closures, vehicle breakdown). Alternative dates will be offered promptly.

5. Your Responsibilities

• Provide accurate information about the move, including inventory, access conditions, and any restrictions.
• Ensure items are properly prepared for moving (defrost fridges, disconnect appliances, remove wall-mounted items).
• Ensure adequate parking is available at both pickup and delivery addresses.
• Be present (or have a representative present) at both locations during the move.
• Declare any items of exceptional value (over £500) before the move.

6. Insurance and Liability

• We carry full Goods in Transit insurance and public liability insurance.
• We take utmost care with all items. In the unlikely event of damage, claims must be reported within 24 hours of the move completion.
• Our liability for damage is limited to the replacement value of the item or the cost of repair, whichever is lower.
• We are not liable for pre-existing damage, items not properly packed by you, or items of exceptional value not declared prior to the move.
• We are not liable for delays caused by factors outside our control.

7. Payment

• Payment is due upon completion of the move unless otherwise agreed in writing.
• We accept bank transfer, cash, and card payments.
• A deposit may be required for large or long-distance moves.
• Late payments may incur a 5% charge per month on the outstanding balance.

8. Website Use

You agree not to:

• Use our website for any unlawful purpose
• Submit false or misleading information through our forms
• Attempt to gain unauthorised access to our systems
• Reproduce or distribute any content from our website without permission

9. Limitation of Liability

Nothing in these terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law. Subject to this, our total liability for any claim arising from our services shall not exceed the total amount paid by you for the specific service in question.

10. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

11. Changes to Terms

We reserve the right to update these Terms of Service at any time. Changes will be posted on this page with an updated date. Continued use of our services after changes constitutes acceptance of the revised terms.

12. Contact